Automotive Repair Management Software – Digital Vehicle Inspections
Digital vehicle inspections provide you with the ability to create high impact, multimedia inspections for your customer including photos, videos, and technician comments explaining the need for the repair work to be done.
After you have checked-in the customer’s vehicle, simply begin a digital vehicle inspection using a smart phone, tablet, computer or a regular camera to take photos and videos of the work needed on the vehicle. This builds customer confidence knowing exactly what and why the repair work needs to be done. Once you have completed your digital vehicle inspection, you can send it to the customer by the click of a mouse. They will receive a link that allows them to view the vehicle information, the status of each component, and photos and videos enabling them to see the exact work required. The digital vehicle inspection is great repair tracking software, allowing the customer to track and monitor everything going on with their vehicle.
In this day and age, the auto repair industry has faced immense skepticism from the overall consumer. Digital vehicle inspections eliminate consumer skepticism because it shows the customers exactly what is wrong with their vehicle and how it will be repaired. Here is an example. Say John Smith is a customer. John walks into your repair shop and tells you that he needs to have his brake pads replaced. Your technician shakes Johns hand, and he goes on his way. However, when inspecting his vehicle further, you notice that his brake pads are certainly low, but you also notice that his rotors are dangerously warped and will likely cause further damage to his vehicle in the future if not repaired. With the Digital Vehicle Inspection feature in Shop Boss, you can take photos and video of the damaged rotors explaining exactly what the problem is and why it is important to fix them. When John sees in full detail the big picture of his break problem, he then smiles and says, “thank-you,” instead of being argumentative and skeptical.