CUSTOMER RELATIONSHIP MANAGEMENT (CRM) Take control of your auto shop’s customer retention with Shop Boss Marketing CRM, the all-in-one solution built to automate follow-ups, boost repeat business, and help you stay focused on what you do best: fixing cars. YOU FIX CARS. WE BRING CUSTOMERS BACK. Follow-ups That Fill Your Bays—Automatically Fire-and-forget reminders: Send reminders for service, thank-yous, and overdue work Effortless email campaigns: Use our drag-and-drop email builder with ready-to-send templates Smart customer filters: Reach customers based on visits, services, or time since their last visit Real-time insights: Track bookings, opens, clicks, and reviews for every message you send Automated re-engagement: Reconnect with quiet customers using “Miss You” messages Keep Shop Customers Coming Back—Without You Lifting a Finger Shop Boss CRM software works with your shop in real time—not off outdated spreadsheets—to deliver smarter, more effective follow-up. It’s quick to launch and simple to use: set it up once and let it run in the background. You’ll see measurable results with trackable opens, clicks, bookings, and reviews. And when you need support, our responsive team is ready to help every step of the way. No More “Hope They Come Back” Marketing Tired of clunky tools and hit-or-miss follow-ups? Shop Boss CRM is ready in minutes and works behind the scenes to win back customers, fill your bays, and keep your name top of mind—without the hassle. SHOP BOSS DOESN’T STOP THERE Integrated Payments Handle payments, billing and invoices in once place and give customers more ways to pay. See Payments Integrated Payments Handle payments, billing and invoices in once place and give customers more ways to pay. See Payments Digital Vehicle Inspection Help customers see what needs to be done on their vehicle with a single click. See Digital Vehicle Inspection Digital Vehicle Inspection Help customers see what needs to be done on their vehicle with a single click. See Digital Vehicle Inspection Customer Portal Open up communication with your customers while sharing key documents safely and easily. See Customer Portal Customer Portal Open up communication with your customers while sharing key documents safely and easily. See Customer Portal Live Internal Chat Order Parts online quickly and easily from dozens of national distributors. See Live Internal Chat Live Internal Chat Order Parts online quickly and easily from dozens of national distributors. See Live Internal Chat THE NUMBERS ADD UP Smoother communication with your customers makes a big impact on your bottom line. +0%Shop Gross Profit +0%Effective Labor Rate +0%Average Repair Order +0%Customer Satisfaction What Shop Owners Say “anything you need for independent repair facilities from start to finish, they have you covered.Literally anything you need for independent repair facilities from start to finish, they have you covered. I mean, everything is just absolutely amazing. The support is amazing and the turnaround times are incredible with Shop Boss. So I would highly recommend it to any repair facility out there.NatashaPowerstroke Perfection“It adds a lot of value to what we do.It adds a lot of value to what we do. The software is great. Customers like it. It makes it easier for us. The inspections are great. You can’t go wrong.Rick GiordanoDorso’s Automotive Repair“There wasn’t any stress about it“I knew I made the right choice with Shop Boss when I went in there to use it and it was something that I picked up so quickly that I didn’t have to think about it. There wasn’t any stress about it, and yet everything that I needed was there!”Sal GarciaFremont Auto Center“Shop Boss has been a game changer for our business.“Shop Boss has been a game changer for our business. We’ve used it for about three years, and it’s far better than QuickBooks for our needs. It’s easy to use and incredibly efficient. It keeps everything centralized, streamlining work orders, inventory, and customer communication. The transition to Shop Boss was smooth, taking just over a day to learn, and it’s been reliable ever since. Shop Boss has elevated our operations. We highly recommend it!”Dylan BodinoCFS Truck and Diesel“We have been using Shop Boss for years now“We have been using Shop Boss for years now! They just upgraded to a much easier and more efficient! Victor was very helpful in showing us how to properly use the new upgrade Shop Boss!”Dan SagerOwner, Sager and Sons Auto“the best shop software I have ever used!“This is hands down the best shop software I have ever used. I have been behind the desk and in the shop for 35 years and it is better than the dealership Sofware. Customer support is second to none.”Tara Eoff“tons of features, useful and easy integrations “We have used Shop Boss for almost 4 years now. The software has tons of features, useful and easy integrations, & regular upgrades. Customer service is great! The entire system is conveniently web-based. I highly recommend this program to anyone.”John ArentzOwner, Big John’s Automotive“The support team is always helpful“One of the better shop management programs that I have used in the industry. The support team is always helpful, especially Brandi. Anyone thinking of giving this service a try – I would recommend it.”Jake HodgemanManager, Hometown Car Care“A wonderful addition to our business. “Shop Boss was a wonderful addition to our business. They make the process simple by aligning all vendors and suppliers our company uses within their system to process repairs at a faster pace. Raymi has been an exceptional trainer in getting all our business details set up and has been an ongoing support system with every question our company has had. Highly recommend Shop Boss for all your automotive business needs!” Colleen CaramerosSaint George Automotive“Shop Boss is by far the best Shop Management system I have used.“We have been using Shop Boss for about 8 years now. I have worked in several new car dealerships and independent shops over my 40 years in the business. Shop Boss is by far the best Shop Management system I have used.”David KerryOwner, Precision Auto Works“The customer service is top notch! “Shop Boss is making amazing improvements. The customer service is top notch! If they do not currently have a feature you would like, chances are they are already working on it!”Jason QuillinOwner, Top Notch Auto“all the tools needed to provide outstanding service to your customers!“Shop Boss provides you with all the tools needed to provide outstanding service to your customers, with comprehensive tools to manage your business. Kyle, our success manager, has gone above and beyond to ensure we are achieving the full benefits of our subscription.”Rick SeprishOwner, Top of the Vine Auto Repair“5 stars all the way!“The system works great for a small shop like mine. As my needs change, Shop Boss has made changes for me.”Michael BurgessOwner, TMR Automotive“Best shop software to date!“I can’t recommend this enough. I feel that my data is safe and customer information will not be sold or used by a 3rd party. I was looking for a way to run the shop without using the Windows operating system. I realized that I wanted a web-based program. Shop boss pro is the answer! Feature-rich, easy to use and learn. With the best customer support I have ever received from any company hands down. I use it on computers loaded with Ubuntu Linux, with iPads and one windows machine.”Noah ForestManager, Brooks Auto Doctor Inc. CONTACT US LET’S TALK SHOP (858) 252-4007 READY TO GET STARTED? Book a demo
