SHOP BOSS PRO
Last updated and effective, April 1, 2018
“our,” or “us”), the owner and operator of SHOP BOSS PRO shop management software
and services (“Services”), collects, uses, maintains and discloses personally identifiable
information (“Personal Information”) collected from users (collectively, “Users,” or “their”
and individually, a “User,” “you,” or “your”) of the www.shopboss.net website, related CSB
websites and applications, and all products and services offered by CSB, (collectively, the
“Site”). If you are using the Site within the scope of your employment or on behalf of another
entity, you represent and warrant that you are authorized to accept this Agreement on such
employer’s or entity’s behalf.
Users generally include anyone that visits or uses our Site, including the owners, operators,
and employees of auto repair, auto collision, heavy duty truck/emergency response, RV
repair, tire repair/replacement, and powersports/marine repair shops; and fleet
management services (“Shop Owners”) and their customers that engage the Shop Owner
for any service (“Customers”). We may mention Shop Owners or Customers separately
from Users, where appropriate.
I. Your acceptance of these terms
Our Services are designed and targeted to U.S. audiences and are governed by and operated
in accordance with the laws of the U.S. If you are not a U.S. citizen or do not reside in the U.S.,
you voluntarily consent to the collection, transfer, use and disclosure of your Personal
Information to the U.S. You also agree to waive any claims that may arise under your own
II. Your California privacy rights
California residents that have an established business relationship with CSB are entitled by
law to ask CSB once a year for CSB’s opt-out and out-in policies of sharing Customer Personal
Information with other companies (including our Affiliates, companies that are related to CSB by
common ownership or control) for their own marketing purposes. OUR POLICY IS
CLEARLY STATED HERE: CSB does not share any Personal Information with Affiliates
or third parties for their own marketing or advertising purposes. CSB’S Site simply allows a
Shop Owner to access their own Customer’s Personal Information as part of the Shop Owner’s
regular operations, and such sharing is with the knowledge and the prior consent of the
Please send Customer’s written request via email or postal mail following the instructions
below. CSB will not accept requests via the telephone or facsimile. CSB will not respond to
requests that are not labeled or sent properly, or do not have complete information.
• For all requests, include your full name, street address, city, state and zip code.
• In your email request, you must state “Re: Your California Privacy Rights” in the subject
line and send your email to [email protected]
• In a postal request, you must send a letter or post card to:
9915 Businesspark Ave STE C
San Diego, CA. 92131
Attention: Privacy Administrator/Your California Privacy Rights
any non-affiliated third parties, and CSB is not responsible for their privacy policies and
practices. Non-affiliated third parties are independent from us and if you wish to receive
information about your disclosure choices or stop communications from such third parties, you
will need to contact those non-affiliated third parties directly.
III. Personal Information
Personal Information is the information a User provides to the Site voluntarily or passively
and which is directly associated with or reasonably linked to a specific person, computer or
device. We may collect Personal Information in a variety of ways, including, but not limited to,
when Users visit our Site, register on the Site, fill out a form, conduct a transaction with a Shop
Owner, and in connection with other activities, services, features or resources we make available
on our Site. Users may be asked for first and last name, name of company, email address, postal
address, and landline and/or mobile phone number. A Shop Owner will also request information
related to a Customer’s service as applicable, without limitation, model and make of
vehicle/equipment, VIN, serial number(s), license plate number, odometer readings,
photos/videos and/or PDFs related to your service. A Shop Owner may also collect a Customer’s
credit/debit card account number or other financial data for processing payments via our secured
Site or remotely via our secured online payment app. Users may also visit our Site anonymously
and can always refuse to supply Personal Information, except that it may prevent them from
engaging in certain Site-related activities and hinder certain operations.
IP address and other persistent device identifiers such as cookies, plus the nature of any of
User devices or other personal property using the Site, and web-browsing or app usage history
are traditionally classified as Non-Personal Information but could be classified as Personal
Information when such information is either 1) linked to a specific person, computer or device;
2) is required by applicable law to be classified as Personal Information; or 3) is combined with
other Personal Information.
IV. Non-Personal Information
We may collect non-Personal Information about Users whenever they interact with our Site.
Non-Personal Information may include an IP Address, the browser name, the type of computer
and technical information about Users means of connection to our Site, such as the operating
system and the Internet service providers utilized and other similar information.
We may share generic aggregated demographic information regarding Users not linked to
any individual User with our business partners, trusted Affiliates, Shop Owners and advertisers
for the purposes outlined below. Such generic information cannot identify a specific User.
Our Site may use “cookies” to personalize and enhance User experience. Cookies alone do
not contain Personal Information unless you or a third party gives us Personal Information which
may be linked to the data in the cookie. For example, we may use a cookie to remember your
password and Shop Boss ID when accessing your profile on the Site, or a Customer’s service
A User’s web browser places cookies on the User’s hard drive for record-keeping purposes
and sometimes to track information about them, such as passwords or a ShopBoss ID number.
being sent. If they do so, note that some parts of the Site may not function properly.
V. How we use Personal Information
CSB uses Users’ personal information for the following purposes:
– To communicate with you
We will communicate with a User, and a Shop Owner will communicate with their
Customer, if the User/Customer has provided his/her email address, or residential or
mobile phone number as part of a transaction with us or a Shop Owner, the
User/Customer has provided his/her prior express consent to email or call/text the
User/Customer about the use of the Site or product improvements or upgrades, and other
related-transactional information about User/Customer’s service. We may also contact a
User/Customer via postal mail for the same reasons.
: – To improve customer service and communicate
Information Users provide helps us respond to customer service requests and support
needs more efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the
services and resources provided on our Site.
– To improve our Site
We may use aggregate information and feedback you provide to improve our products
– To process payments
We may use the information Users/Customers provide when placing an order to provide
service to that order. We do not share this information with other third parties except to
the extent necessary to provide the service and complete the transaction.
Other examples of the use of our Site for sharing User Personal Information are listed below:
– CARFAX – Shop Owners who elect to enlist with our CARFAX integration allow
repair data about a vehicle to be reported to CARFAX
– 3rd Party customer representative management services such as Kukui and
EService Intelligence collect data only when requested by the Shop Owner. Such
Personal Information includes Customer’s contact information (address, phone
number, mobile number, and email), vehicle information and maintenance or repair
services performed by Shop Owner
– Other third party services when requested by a Shop Owner that will help update or
remind Customers of service or payment due
VI. Do Not Track Signals
While we do not respond to Do Not Track signals from browsers, all information collected is for
internal use and is not shared with third parties for marketing or advertising purposes except as
requested or consented to by the User.
VII. How we protect Personal Information
We adopt reasonable data collection, storage and processing practices and security measures to
protect against unauthorized access, alteration, disclosure or destruction of your Personal
Information, transaction information and data stored on our Site. All data, including sensitive and
private data exchange (such as credit/debit card numbers) between the Site and its Users is
transmitted over a SSL secured communication channel and is encrypted and protected with
digital signatures. Payment information is also submitted via a secured gateway under the
direction of the Shop Owner and directly transmitted to a secured third party payment processing
VIII. How we share Personal Information
We do not sell, trade, or rent Users’ Personal Information to third parties for marketing or
advertising purposes. We will share a User’s Personal Information in the following
● To Our Shop Owners. Shop Owners who engage CSB’s services will have access
to any of their Customer’s Personal Information and non-sensitive Personal
Information the Shop Owner submits to our Site, including interaction with the
● To Our Affiliates. CSB may rely on various affiliated entities in order to provide the
Service to Customers. CSB may share Personal Information and Non-Personal
Information with any of its Affiliates for business, operational, and/or CSB’s own
promotional, marketing and advertising purposes.
● To Operational Service Providers: CSB and its Affiliates may contract with other
companies and people to perform tasks or services on CSB’s behalf and need to share
Personal Information to provide products or services to Users and/or our Shop
Owners. For example, we may use a payment processing company to receive and
process a Shop Owner’s ACH or credit card transactions, or we may contract with
third parties to assist a Shop Owner to make remote payments from its Customers
using the Shop Owner’s own computer and browser. We do not grant our Operational
Service Providers any right to use the Personal Information we share with them
beyond what is necessary to assist CSB or a Shop Owner.
● For Business Transfers/Restructuring: CSB may choose to buy or sell assets, or
CSB may sell assets or be sold. Also, if CSB (or CSB’s assets) are acquired, or CSB
goes out of business, enters bankruptcy, or goes through some other change of
control, including restructuring, re-organization or financing arrangements, Personal
Information would be one of the assets disclosed, transferred to or acquired by a third
● For Protection of CSB, and Our Affiliates, Employees, Operational Service
Providers, Users, Shop Owners and Public Safety: CSB reserves the right to
access, read, preserve, and disclose any Personal Information CSB has access to if
CSB believes doing so will implement and/or enforce our Terms of Service
interests, rights, property, and/or safety of CSB or our Affiliates, Shop Owners and
their Customers, employees and officers/directors, shareholders, Operational Service
Providers, agents, representatives, third party licensors or suppliers, or the general
● When Required by Law or in Response to Legal Process: CSB reserves the right
to access, read, preserve, and disclose any Personal Information to which CSB has
access if CSB is required by law, regulation or legal process to do so, or if CSB has a
good faith belief that CSB is required by law, regulation or legal process to do so.
IX. How Users can review, modify, update or delete their Account
Users that register on the CSB Site may review, modify, or update their Account, and delete
their Account from active status by logging into the Shop Boss shop management application,
then navigating to Settings -> Account Settings where the shops account may be updated. Shop
Owners must contact CSB directly via email, support ticket or live chat to de-activate their
Account. We will not delete the Account in full, nor any Personal Information associated with
the Account, given the need to preserve business records and transactions for legal purposes. We
will retain Account information for at least two (2) years.
X. Third party websites
Users may find advertising or other content on our Site that link to the websites and services
of our Affiliates, Shop Owners, partners, suppliers, licensors and other third parties. You
understand, acknowledge and agree that we do not control the content or links that appear on
these websites and are not responsible for the practices employed by websites linked to or from
our Site. In addition, these websites or services, including their content and links, may be
constantly changing. These websites and services may have their own privacy policies and
customer service practices. Browsing and interaction on any other website, including websites
which have a link to our Site, is subject to that website’s own terms and policies.
the updated date at the bottom of this page and we may post a notice on our Site. We encourage
Users to frequently check this page for any changes to stay informed about how we are helping
to protect the Personal Information we collect. You understand, acknowledge and agree that it is
unless a more enhanced notice is required by law.
XII. Contacting us
dealings with this Site, please contact us at:
9915 Businesspark Ave STE C
San Diego, CA. 92131
Copyright © 2018 CSB Technologies Inc. – All Rights Reserved