1 RingCentral Activation
Many shops have started utilizing soft-phone systems, and RingCentral appears to be the market leader. While telephony software is their base, they have many add-on features, including video conferences, and webinar platforms. RingCentral has created an open API for integration with existing SMS systems, including Shop Boss. The information and points below are only applicable for shops using RingCentral as a phone system.
2 Launch Shop Boss Application
When a call comes into the shop, RingCentral will automatically read the incoming caller ID and launch a Shop Boss URL with the caller ID phone number and customer information.
3 Detailed Information
Once the application is launched, the detailed information includes customer name, phone number, email address, and vehicle information. Shops will also be able to view pending appointments and open ROs.